Smart Doll Available now

11
39932
Tue 2015/06/16 21:51 JST
Some blurb here. moo. break. http://dannychoo.com meow.
Tokyo Metropolis · CEO Mirai Inc · http://www.dannychoo.com/profile/eng/

Smart Doll now ships 5 - 10 business days after your order.

B32760c82cd27cb686927f22a8236f07

Hey All!
I just wanted to let you know that we reached 2 milestones.

1. It's been a year since we launched Smart Doll.
2. We have managed to increase capacity and bring down shipping times to only 5 - 10 days after you place your order for either Mirai or Kizuna which you can do at shop.culturejapan.jp.

Folks who are worried about customer service can rest assured that I make sure that expectations must be set at all moments in time in regards to quality of product and expected shipping times. We try to deal with email within 24 hours of receipt and in some cases I've spent time with customers on the phone or video chat on skype to remedy problems.

Refunds

We can refund customers in full as long as they contact us anytime before the item has been shipped. Customers are not penalized for cancelling either which I've seen other companies do...
If customers decide to cancel after the product has shipped then they need to cover the costs of the item to be sent back to us and do so within 14 days.
If the item is in the same condition as it was when we shipped it then we will refund customers in full.

Why are we proactive in refunds? Because Mirai and Kizuna are lovely girls who need care - frankly we don't want them in the hands of folks who are not going to care about them ^^
So far we have had zero returns but if we eventually do then they will be used as display models and not refurbished and re-sold.

Warranty

Smart Doll was designed to be sturdy and won't break in normal conditions. Limbs can however break under extreme conditions (falling on the knee on concrete etc). If this happens, we ask customers to contact us with a photo of the injury to asses if they can remedy the problem themselves - if not we will replace the part for free but customers pay for the shipping which is usually cheap because parts can be sent in an EMS envelope - the fee is the lowest price on the EMS tier.

This warranty lasts for 1 year or up to 2 limb injuries - whichever comes first. If customers break something after a year (or break a third limb) then we would generally replace the part anyway as we don't want to see our girls go around with injuries but are not obligated to do so. The warranty only covers limbs and not the torso, bust or head as they do not contain moving parts. The warranty also does not cover stains on the surface of the skin from dark clothing being left on for prolonged periods.

This warranty also covers Smart Dolls purchased from our official retailers and even ones from the second hand market.

No other hobby manufacturer offers a years warranty on a poseable doll due to the support costs involved but if Apple can offer a years warranty on an iPhone that costs around the same price then why should I not be able to offer the same?

Disclaimer

I have quite a few piers in the hobby business in Japan and hear about some of their nightmares of "difficult" customers who purposely break products and contact customer support for hours on end - presumably because they are ronery and got nobody to talk to.
Being a startup, we can't afford to dedicate time to customers like this and if we do encounter any, we would refund the customer in full and ask that the product be returned in any state that its in to cut our losses.

Be7d2beab0389173e8a1d80c07e72acc

I posted a deeper look into the Smart Doll production process at DC - if you are also interested in working in the doll business then we will have openings soon - just take a lookie at the post.
http://www.dannychoo.com/en/post/27288/About+Culture+Japan.html

Ab4ff92298986aad3c81df2f4bb2aaa0

The rest of these photos are taken from the above mentioned post which has more nitty gritty about each image.

29a8af569fd566871a5c5a9b8ba9998d

Oh, and here are a few videos of late.


How to make Mirai frame - if you can do so in 1 hour then you qualify to work for us.

Unboxing - what you can expect when your Smart Doll arrives.

Corporate video showing what we do at Culture Japan.
628d528483f37d849b3dbf3a7ea7c7a8

9c0b9c311f147076db208d3b6b75eb63

Ddb4288118b3e7b69019e2b47105d45c

5521a59a75c0c191168cf091ce124a68

B964fc5466b1466acb4bdbc0fa6d81a2

8f55dd37cac44577a55d1dca392fc0ed

Rejected parts ><

0ffa7deff78be63458fa35d05ad11b12

8e164f86df96e6d16ae7269ba5f58655

98e53c36d519e971d37e45af103c6517

934db119af6e80c40a0d2b1bb3505448

A4ff80ee723e31ea2ae394d7e56001bf

6fdc03a7914c7311031f5c11dda37cf9

69c58e3da40b218a205266c6515987d7

Ac5cb9de6c92f738f57d7bd458d7aa69

Ecda36d6b7d40461332154ccce843ea1

A5928a6855b8ea4eb0cf75453cdcf953

9675f0f2411fa7f8c3b263cdca17fb0d

Cb25b7b6ddd2a30267b0e7a5efa600b4

8aa04bd3062773ef26d76628c19a88b0

2f3848f5b7f9688a3ab60750aa8c2a2c

6bc38b600f44911d901e18b86ac22186

F6c295e992faff2f64eaf573c0e7f670

6274224c6ec45a8a803408f082bae938

6f73559fa3524aee31638fe73e7315f4

07b0a07ab635dc7bffd2b1929529f047

9acab4911ff62429aab15fae771c7803

D116890380c0b596eb167aa47d26aac8

47bd738fe2ec43db59c4c7fe00cf29c3

Posted by

Some blurb here. moo. break. http://dannychoo.com meow.
Tokyo Metropolis · CEO Mirai Inc · http://www.dannychoo.com/profile/eng/