Nendoroid Hatsune Miku Support Delay

Got it as well. At least we got a formal explanation of what's going on. Still kinda pissed about the whole thing though. Someone from Singapore already received theirs so hopefully it won't take the full 3 months for me.

Mine was shipped on the 14th of July so It's a month closer. But why did they take so long to tell us.

I.. Don't get it.

Why Malaysia is split into 3 shipment??! It's not like Malaysia is THAT big.

Can anyone explain to me?

WTH, It shouldn't take 3 months to ship to most countries. SAL, which is the shipping method that they seem to be using, should be 3 or 4 weeks to most countries.

They really need to give people the option to choose between SAL and EMS. It's wonderful that they are taking international orders, but they need to provide their customers with the correct information. Promising EMS then changing to SAL does not bode well with me.

I got this same email today after I emailed them last week requesting an update. I'm the same with you on that I don't mind too much since I bought this nendo for charity part of it, but this made me less likely to order the BEATLESS figure they've got up for order now.

My biggest problem is that they charged EMS price for SAL, which is considerably cheaper. It's almost as if they realised that giving 1000Y to charity would mean that they are selling the nendo at a loss, so they went for the SAL. I'm definitely not gonna go accuse them of this, but this is just what I think with the facts at hand.

Also, hello to my fellow aussies. Let's hope we get it soonish!!

Yup got that email too. Its 2 months for me.

Got the email also and was gonna make a post but you beat me to it. The aren't using SAL but rather something called Surface Parce. SAL takes less than a month so 3 months can't be it. This constitutes false advertising on the part of GSC and something needs to be done about it. I think they are counting on it being for "charity" preventing a lawsuit or complaint to the Japanese authorities. At the very lest they should refund part of the shipping charges but instead we get an email telling us "sorry we screwed you guys over." The nerve of these guys is unreal.

I think they mean shipped by boat when they say surface post.

Yeah, I contacted them end of last week about it and was surprised to see this suddenly show up after a month since shipping. The charge about 2000 Yen for shipping outside of Japan which is around 25 US dollars. That's the cost of EMS shipping normally. Surface Parce doesn't cost this much though.

3000 yen shipping fee for this?

That's bull. Given that nendo is for charity, but business-wise this is practically fraud. I've seen the shipment packaging done for this figure, they cut corners hardcore and a few people got dented boxes. This shipping 'option' they switched to is going to make it a rough ride for these orders.

They better not pull this crap with other releases (especially Lacia..)

3 months delivery time to UK T____________T

They really dropped the ball on this one. I'm surprised no one at GSC knew the difference between the different shipping options.

Lemme join the rage train! I too sent them an e-mail after receiving their long delayed excuse on what was going on. Did they think we were going to let this slide because it was a charity event? Sure, I did this with helping Japan in mind but when your item is to be shipped and you stay silent for a month only to ship us the item through snail mail.... You're not going to make many friends.

Unfortunately I don't think Badfrown Company is ready for primetime with their international shipping as much as I was excited about them opening their exclusives to the world. I may be over reacting a bit but if the same thing happens with their next Support Japan release, then I think its time to find another way.

My friend received the same email too. Gosh, in a previous post, we all thought GSC shipped via SAL (which was bad enough) instead of EMS. Now, it's revealed to be Surface Parcel which is CHEAPER and way SLOWER than SAL. Where's all the extra money that we paid for the shipping going to? Not nice, GSC. Where's your sincerity in supporting Japan?

i got one,, and yeah,, i'm so pissed.. i emailed them for three times and now only iget to know the shipping got delayed and they change it to surface parce.. this is so unacceptable!! >:(

Seriously? That's unacceptable. I really hope that this doesn't happen for future releases, as this can possibly destroy any credibility the company has. It makes me think twice about ordering directly through them now.

I think this was handled by an outsource company. Anyway, this is a first time GSC doing international sales. So I hope the same mistake won't appear in the next shipment. GSC, please don't disappoint all your fans around the globe again.

3 months!? Must be a typo or something! I hope everyone gets their figures soon.

"Shipping Details
figma Miku Hatsune: Support ver. Is planned to be shipping in late November 2011 via EMS. The cost will be 2000JPY for all available locations. Please note that delivery may be delayed due to unforeseen circumstances. Import tax and other fees occurred after shipping are the buyer’s responsibility."

Does anyone have this description, but for Nendo Miku Support?

I'm thinking if buying via yahoo japan in future and skipping GSC. Yea it will cost me a little more, but at least I'll get mine in a week rather than 3 months. I was going to reply asking if it were some sort of a sad joke considering I payed for EMS, but am letting it slide.

this really made me so mad to find out, was already frustrated that they were selling her at AX when she was supposed to be "limited" but felt that "oh well, I know I've got my order secured and I'll get her soon" but 3 months is ridiculous!

I usually prefer SAL to EMS and don't mind waiting a month. Three months is way too long. Goodsmile's ad did specify EMS as at the only mode of shipment. Should we be entitle to a discount because of the shipping arrangement was changed?

Just sent off a message using the contact form:

"I have received the poorly machine translated email regarding the delay in Support Version Miku Nendoroid's shipping.

I paid 2000 yen for EMS shipping, and was told that EMS was the "sole method of shipping for international orders." Now my shipment is delayed to about 3 months, and is coming via Surface Parcel. This is absolutely unacceptable. I paid for EMS which takes only about a week and has a tracking number. Now everything is being shipped on a boat and will take months with no insurance against my package being lost or damaged. It is not acceptable to advertise EMS shipping and then switch to surface parcel after charging 2000 yen.

Why was the shipping method changed? What does the company plan to do on reimbursing us for the shipping? I paid for EMS and got surface parcel. I will never order direct again, even if I have to pay extra to order through a third party."

I doubt I'll get a meaningful reply though :/

I've opened a big can of worms starting this post. I think GSC have got caught off guard by the sheer amount of people who wanted to buy this figure to support Japan, I can't think of any figure that has had such a high demand and I'm surprised they actually made them all in the first place. I suspect that to to ship them all by EMS or SAL would take just as long due to the limited space on the aircraft used, with some customers getting the package in weeks and others in months. At least now we are all in the same boat ;).
That being said they should have done more than wait a month before sending a badly translated bulk email.

I got this e-mail earlier today too. Oh well, I don't even care anymore. I'm just gonna forget about it. If it comes it, it comes. If it doesn't, it doesn't. As long as the money I paid is actually helping the victims of the Tsunami in Japan, that's all that matters.

Hey everyone, im from singapore, and i just picked up my Support Miku. I must say, im realllllyyy disappointed. The shipping package i received... it is only barely a few millimeters larger then Support Miku's own packaging, the only buffer they gave for "protection" is a single sheet of bubble wrap, thats not all, it only covered the front, back and top of Miku's box. Not to mention, i got a dent in my package too, a huge disappointment indeed. The box art is really beautiful, or should i say was, if it was not to be damaged.

Just received an email from GSC, in perfect English this time, explaining that an error was made in the shipping method and that everyone's 2000yen shipping fee would be refunded. They also assured that replacements would be sent if the package arrives damaged or is lost.

So in all, I'm pretty satisfied with the ass-kissing. Off to preorder my Beatless Leicia now.