A very very bad experience with VOLKS (Last Episode)

I can barely see the scratch, but must be disappointing to see it...

Is it really that noticeable in person?? It took me a while of staring at the picture to realize what you had circled...

i see the "scratch" too,maybe some complain may do, sometimes some delivery don't do take caring the package item so it turn into damage reaction..sorry the expensive DD.

I can feel the pain, when I know where the imperfections are on things, its all my eye focuses on.

Gah, that's horrible. While I normally wouldn't really mind, it does sometimes count to let them know. and it's nice of them to ask you to send it back. But if were to know that would happen, I'd rather fix it my self.

Is the scratch on the Vinyl it self or just the face up?

Wow, that's some huge scratch marks!! I hope mine arrives in a safe condition (0_0)

Damn...scratch marks...but if there's a will, there's a way!

Your story is not very clear Hololo. I thought you said before you didn't win Sasara from AE lottery? Was that an aftermarket head?

The pictures you are showing are suggesting that you picked up more scratches by sending it back?

I recall one of the members here had a problem with a scratched eyes, and to make a long story short, Volks really don't have replacement parts period. It seems that the people who answer the email and the people who actually service the parts aren't necessarily talking to each other.

I know some of you are saying "suck it up", and under normal circumstances (especially with things like PVC figures and whatnot), I'd agree, but with something as smooth and clean looking as this, even a small scratch like that is quite noticeable...

At the same time, I can't really say since I don't own one of these myself, so I'm not sure how common this kind of thing happens...

I feel your pain! :(

Shoulda stuck with the first head. The "scratch on that one is barely noticeable. The second one looks worse.

how much head do you have right now?

Oh...NO!!!!!!!!!!!!!! T.T

Sooooo, how much do you want for the head? Scratch or no scatch I really love the Sasara's face and I'll pay you $100+ for it. I mean You got a RARE Sasara DD figure(new), theres so many like me who can only dream of adopting one(even second hand).

that is pretty horrible, is Volks taking care of the shipping cost? hope you can get a good replacement next time.. it must be worst to see in person that these pics, dont understand some of the comments.. why would anyone think its no big deal XD paying for an expensive item and receiving it defective is no big deal?

That really sucks and the email they sent you would've made me angry as well. They could have apologized for sending a defective item, but instead they're just playing dumb like there's nothing wrong with the replacement. Did you ask if they would be willing to send you back the original head?

Honestly, I can barely see it... but to buy something that costs THAT much and for the owner to know something like a scratch is there, yeah, that's gotta suck, I'm sorry! I don't understand what the beef is, it's not like you're keeping the heads to sell off or anything, they should replace your parts with mouths shut since it's their fault for mishandling the product.

The first head was so much better. I probably would have kept it the way it was instead of going through the hassle of getting a replacement I would have asked for some kind of compensation though. Especially with how the second head is no better than the first. If Volks really cared they would have inspected the second head thoroughly before sending it. Most people here won't understand your sentiments because most aren't dollfie collectors. I'm not a dollfie collector either but I agree with you. Get some of your money back!

Thats horrable I whould be mad too if i saw a scratch on my 572 doll.

as a figure collector and system builder, I understand not liking a damaged product, but to be honest, in your case, the first heads scratch looked like nothing, maybe its just the picture, but it looks like something that you can fix on your own in no time. I buy figures and some of them have defects but regardless its mass produced and I can shrug it off, and when I buy a new component for my computer or home theater system costing more then $600, I wouldn't return it unless it had a noticeable scratch or defect, something as small as a mere scratch that cant be seen unless (your first head) you nit-pick all over it and actually look for a defect like that.

To me, it just seems you just have high if not too high expectations for the money you spend, it doesn't always mean you get a perfect product but having something close to it should be good enough, because if we all nit-picked like how you're doing, we'd all be contently RMAing or asking for replacements for the shear want of perfect products.

Man, If I were in your shoes, I wouldn't be able to "suck it up" considering how expensive these dollfies are. X_X

If you're a dollfie owner than you can understand Hololo's view on this. A dollfie is more than some high priced figure. They are a collector's item, one that owners pay a premium item for. Sasara, like a lot of dollfies, is a limited edition item. So yes getting a suitable replacement head may be hard, but when you get a defective item its not unreasonable to want it replaced. Especially when you pay a lot for an item that is limited edition.

And let's face it, the head is really the only thing about the dollfie that makes it original considering you can get replacement DDdy bodies and parts now. So if the only thing about the doll that makes it unique is damaged, then wanting it fixed is understandable.

We can sit here and compare a dollfie to everything under the sun, but the bottom line is we are talking about a collectors item. Something made in limited quantities and made available for a limited time, that Volks charges a premium dollar to own. Its not unfair to expect perfection when you are buying such an item, and I think its fair to say that any die hard collector would agree with me on that.

sorry to heard about that...
they did the replacement but outcome is worse than before. what's going on volks???
They should face and take responsibility of this mistake!!!

I'm with you Hololo. You should demand a NEW head. A dollfie is not like a some crappy figure. I have 3 dollfie daughters and to me they're part of the family. Who ever said "suck it up" to you should suck his own sh**!

Awww I'm so sorry for that Hololo. Some poeple may not understand well, taking a clear picture of the scratch is very hard and the scracth is much more visible in person. Also as you mentionned, DD are very expensive and the most valuable part is the head. I feel sad for you, that even the replacement part was scracthed too T_T. I would be angry and sad too.

I know Volks can be hard to deal with. Once you buy the product, it's hard to complain or ask for replacement. My Yoko's wig was a bit defective in a few spots but I did not bother to complain to Volks... I was scared at the idea of what if I got a worste one in exchange? (I saw someone posted photos of a more defective Yoko's wig...)

Maybe you can fix it though, the scratches look not very deep and not touching the face-up. You can sand vinyl and make it smooth with very fine grade sand paper. I had experience sanding DD heads while doing some customization, using different grades of sandpapers. You could try doing it very slowly with a small piece of very fine grade sand paper to sand off the scratches. If you take your type and do it carefully with a very tiny piece of sandpapger, I'm sure you can smooth out the scratches. Good luck and hope everything ends up OK with your Sasara.

That's unfortunate..

Even though i'm not into Dolls, I can empathize a bit since having damages on your figure's face is a strong blow.

Hope you can still get your replacement head.

Have you tried using something to see if the scratches will come off?
(Just like a gentle cloth) Hopefully the they are not too deep.

Its a shame you paid so much for the head and have to deal with something like this.
I sympathize with you ^^

Woah, the first picture when I saw the image in full size it feels very painful o_o the scratch looks quite deep :O it's definitely disappointing when the replacement head is damaged as well =_= It felt like the doll's head was dropped or hit some sharp points. I hope if in worse case scenario (if you cannot get a 3rd replacement) the scratches can be carefully fixed somehow.

I understand your pain I notice any imperfections and will get really PO'd if that happened to me especially on something as valuable as that.

just asking, have ever sand dolfie face?
i manage to look the scracth after thorough look
and since you won't likely get 2nd replacement, ever see a guide to fix scratches on DD? ( i believe you aren't the only 1 who have this defect, but you just haven't know to fix scratches)
btw, do you have any guess why those scratch appear on you kit?
i mean, impact may destroy boxes, or cracks/break PVC's item
but it won't scratch it, so yeah, it is likely factory fault

First scratch like a scar, kinda annoying to see it even this is your dollfie. I mean, the scratch is near on the mouth! Man, if I buy dollfie and found that kind of scratch, I will email them, asking for replacement AND ask them to check first the replacement condition with magnifying glass!

Geez, how come they can't see those scratches?!
If you really want to prove it if they wrong, I suggest you to borrow SLR camera attached with nice Macro lens, and ask someone who good enough in photography to take the pictures. Take the photo at outdoor, or with proper lighting.
I got the feeling if they refuse to replace it because the image is kinda blurry and the lighting is not well when you take the pictures.

They might still ignore you, but at least you can showing what you're complain about.

Maybe cover it with a light consealer?

Sorry about your Sasara. Those scratch were horrible.
Volks is a big company, They should take care of their customer more.

Sorry to hear that. It is totally unacceptable!
Did you e-mail to volks again?

Sad to hear about this Holo, and I definitely hope this incident will come to a good ending eventually.

Sounds like a little bit of two things going on here. One Volks, is being a bite in the ass for not standing behind their limited product. But it also sounds like there is a little bit of over expectation. Sometimes things aren't perfect.. And no matter how much you wish or will it.. it won't be. But I agree that Volks should be doing a better job of customer service in this case. This is why even if it is an international call.. I always try to speak to someone in the company.. instead of just an email.. that personal touch can make all the difference in the world sometime. Hope this all works out for ya Hololo.. but I have a feeling your going to either have to sand the head down alittle bit in those areas.. or just live with it.

the second one even worse than the first one.....
Holo... may be you should send the formal complain letter in Japanese ....

i feel sorry for you, man.. maybe to avoid this kind of unpleasant experience in the future you could record the process of unboxing the package with digicam. this way you could prove to the people at Volks if any defect exists, then the error is on their side.

Ouch dw, i would react the same way if i was to get a dollfie and it came scratched .... ill be sorta devistated but the thought of sending something back is even worst so i would have just lived with the scratch but every time i looked at it 1 would take notice .. like i do will all the imperfection with my collections T___T. Goodluck with your sasara .. hope it goes well for you.

Hololo, I'm glad that you were able to fix her. She looks very pretty now. ^-^

So.. basically.. Its fixed.. which is good.. And you did it yourself which is good. but.. I also noticed Hololo.. ya kind of rubbed some folks the wrong way with this one. Yes I agree.. the costumer service stank.. but.. No reason to be a bit of a prig about it. Gotta a problem with the company.. DOn't buy from em. Really that simple. If I had your experience.. is what I would do. No reason to get all angry at other members, for not seeing yoru point of view.. or telling them.. that its not your responsibility. Unfortunately.. in some cases.. Its Buyers Beware.. and its also.. Its yours.. Its your problem. Just food for thought.

I find it strange that things like this happen, considering just how expensive Volks' products are. My Yumiko-tan's original eyes (the kind that, if she was human, she would see out of, not the kind that make pretty bumps in a sweater) have hairline cracks on them. This is apparently not an unusual flaw for the eyes because they use a glue gun to put them in, and the heat differential can cause this sort of thing to happen. Another annoyance is that apparently the Yoko full set's shorts bleed dye all over the vinyl. And it's not like you can put the body stocking on with that brief of an outfit. Probably people should have laundered the outfit and maybe given it a vinegar bath before putting it on, but you don't think of that when you are in "whoa kewl open the box and let's see the doll in all its glory" mode.

Anyway, my suggestion is to try to sand down the gouges in the second Sasara head, then resell the head, then sell it. Heck, I might be interested in it because it has an interesting expression on its face. I wonder what the head would look like on an MDD body. It's got that kind of cutesy-wootsy which would work on an MDD.

Drat, I wish I could have edited that last post. "resell the head, then sell it." Push submit before looking your post over...bad form Baka Misheru! #^_^#

Well, that was tough. Good thing you where able to do some remedy for it. This is really quite a mystery. Wonder how do those scratches came to be?

Yea i'm so sorry to hear that, i figured Volks would have heard you out especially for a second time. Amazing how the second head's scratches were WORSE than the original lol. But at least you were resourceful enough to take it into your own hands!

A lot of times with this type of damage it's hard to photograph and looks worse in person. Those of you who keep saying "suck it up" probably also don't realize that you have to pay more for the face to even come with paint. If you have to pay extra for a face to even look "default" damn straight you're going to be upset that it didn't turn out perfect. I don't have a Volks doll, but I have a resin bjd and am active in this hobby. This sort of damage is unacceptable for something direct from the company, especially Volks being the most well-known company. I'm sorry that happened Hololo. :( I hope you get your girl worked out.

Gah!! I hate that your lovely DD was maimed by scratches! D8
I think you handled the situation very well ~

She's %1000 adorable in the last pic, so congrats! ^o^/

This is bad. It's the manufacture responsibility. I'm truly understand even My Alna having a damage from my pose I feel really terrible (Even hate myself Haha)

Hope Volks will read this and realize that what they should act with customer...if the still want a customer.....

(Sure, They still got customer anyway DDs are unresistable)

you looking to sell?

Wow, screw you Volks. I was planning on getting a doll from them, but no more.